Cancellation & Rescheduling Policy

This cancellation policy explains The H-Town Handyman’s requirements for cancelling or rescheduling an appointment, including notice periods, late-cancellation fees, no-shows, and appointment changes.. This policy helps keep scheduling fair and service dependable.

By scheduling an appointment with The H-Town Handyman, you agree to the terms below.

Notice Required

Please cancel or reschedule at least 24 hours before the scheduled appointment start time. Notice is considered received when you complete the online cancellation process, speak directly with a member of our team, or receive written confirmation from us.

A request sent by voicemail, email, text message, or contact form is not completed until it has been received and acknowledged.

Changing the service address, moving the appointment to another date, substantially changing the requested work, or requesting a different arrival window may be treated as a rescheduling request. We will try to accommodate changes, but availability is not guaranteed.

Cancellation Fee

The following terms apply:

  • 24 hours or more before the appointment: You may cancel or reschedule without a fee.
  • Less than 24 hours before the appointment: A $60 cancellation fee may be charged to the card on file or invoiced to the customer.
  • No-show or unavailable customer: A $60 fee may apply when our technician arrives at the confirmed address and cannot obtain access, cannot reach the customer after reasonable attempts, or cannot begin work because the customer or authorized representative is unavailable.
  • Same-day postponement: Asking the technician not to come, delaying the appointment after travel has begun, or moving the appointment to another day may be treated as a late cancellation.

The fee helps offset reserved labor time, administrative preparation, and travel capacity that cannot be reassigned on short notice. It does not create a credit toward a future appointment unless we agree otherwise in writing.

We understand that genuine emergencies happen. We may waive or reduce a fee at our discretion, but a waiver for one appointment does not waive this policy for future appointments. Severe weather, unsafe travel conditions, or another documented emergency will be reviewed individually.

Customers who repeatedly cancel or reschedule may be required to make an advance payment or nonrefundable scheduling deposit before another appointment is accepted. Any such requirement will be disclosed before booking.

How to Cancel or Reschedule

You may cancel or reschedule in any of the following ways:

  • Use the online link in your confirmation email or text message.
  • Call The H-Town Handyman at (713) 999-3650 during business hours.
  • Submit a written request through our Contact page.

Please provide the customer name, service address, scheduled date and time, and whether you are requesting a cancellation or a new appointment date. Do not assume the appointment has changed until you receive confirmation.

Rescheduled appointments are subject to current availability. We cannot guarantee the same technician, arrival window, price, or completion date after an appointment is moved. If the scope changes, we may revise the estimated labor, materials, staffing, or schedule before confirming the new appointment.

Our Cancellations

On rare occasions, The H-Town Handyman may need to cancel, delay, or reschedule because of severe weather, unsafe working conditions, technician illness, vehicle trouble, emergencies, delays on an earlier job, or circumstances outside our reasonable control.

We will notify you as soon as reasonably possible and offer the next practical appointment time. You will not be charged a cancellation fee when we cancel or reschedule. Unless required by a separate written agreement, The H-Town Handyman is not responsible for indirect costs, lost time, lost income, third-party charges, or consequential losses resulting from a delayed or rescheduled appointment.

Questions

If you have questions about this policy, need help changing an appointment, or believe a cancellation fee was charged in error, please call us at (713) 999-3650 or contact us through our website. Include the appointment details and a brief explanation so we can review the matter.

We value our customers and will make a good-faith effort to resolve legitimate concerns fairly. The H-Town Handyman may update this policy at any time. The version posted on our website when an appointment is scheduled will apply.